At Pathfinder, we aim to devise a methodology that helps your business venture, brand, and business expertise gain solidity and momentum. Key element of our methodology is modifying existing work culture and ensuring the growth of the company. Here’s a detailed elaboration of our methodology and processes.

The e-Touch Approach

e-Service Audit - We work with you to build a clear understanding of all the variables, your business faces. Once we understand the landscape, we can make the best recommendations to build the solution apt for your business.

Knowledge Development - Once we've agreed on the outcome, which will be documented by us, we will begin the knowledge transfer from your business to ours. Our team maps all potential variables to the efficiency and reliability of every single response.

Process Mapping and Design - This is where our Customer Contact Architects come into play. We build the system-from issue escalation processes to the actual implementation.

Partner Reporting - Our relationships are not one of vendor client, but partners. Our reporting not only includes the entire standard reporting you would expect from a professional business, but also includes real-time reports as per the documentation that can break down into as many categories as you'd wish.

Validation and soft-launch - Before we test the solution on real time, we test it on ourselves to make sure it works to the specifications it was designed against. Another critical component to this step is Client Training. Our team works with yours to make sure you understand everything about our solutions-from administration to access.

Hard launch - Once we've designed, built and tested the solution, we're ready to go live and start taking care of your customers.

Measurement, Analysis & Support - Once our service solutions are live, Our support team monitors them free of cost up to three months to make sure they are operating as efficiently as they can, and provide you with a complete set of modeling and reporting tools to track your business. Further to this the same support is continued with an Annual Maintenance Contract.

This development process allows us to guarantee:

• On-time completion of the project,
• Delivery of a high-quality system meeting your business requirements,
• Development of a flexible, easy to use and modify (in case you need some enhancements in future) system.